We are sure you will be delighted with our items, but if not, simply contact firstname.lastname@example.org. We gladly accept returns within 30 days of receipt for most items in good condition.
- Send e-mail to email@example.com and Indicate which item(s) you would like to return and the reason for your return.
- The return shipping address and the process will be sent to you then.
- Place the item(s) in the original packing, put in your order number and seal the parcel securely.
- Drop off your package at the local post office. Send us the return tracking number.
- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions within 3 working days.
- You have 30 days to decide if the items are right for you if not, you can certainly come to us within 30 days on receipt.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- Return delivery charge should be paid by you and non-refundable. But a refund will be given in the instance of incorrect, damaged or faulty goods.
- For a refund, it will be returned to your account within 1-10 working days. It depends on the processing time of the bank. For exchange, new items will be reshipped to you within one week.
Return for Refund
The credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s), the credit should appear on your next statement. Once the return process is completed, you will receive an email with a confirmation. All returns/exchanges must be returned within 30 days from the day you have received your order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via firstname.lastname@example.org.
Elitech Technology, Inc.
2528 Qume Drive #2，San Jose,
CA 95131 United States
Should you have any queries about Shipping & Return, please contact our Online team at email@example.com.