We are sure you will be delighted with our items, but if not, simply contact support@elitechus.com. We gladly accept returns within 30 days of receipt for most items in good condition.
- Send e-mail to support@elitechus.com and Indicate which item(s) you would like to return and the reason for your return.
- The return shipping address and the process will be sent to you then.
- Place the item(s) in the original packing, put in your order number and seal the parcel securely.
- Drop off your package at the local post office. Send us the return tracking number.
- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions within 3 working days.
Return Conditions
1. You have 30 days to decide if the items are right for you; if not, you can certainly return them to us within 30 days of receipt.
2. Items returned must be in their unused condition with the original packaging. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. You should pay the return delivery charge, and it is non-refundable
except where the item:
(a) was shipped incorrectly by Elitech (a different model, specification, or quantity than ordered); or
(b) arrived damaged in transit, confirmed by Elitech through Buyer's photographic or video evidence together with the carrier's damage record, or shown to have been delivered to the wrong address by Elitech; or
(c) is confirmed by Elitech to be defective — that is, it does not conform to its published specifications, or fails to function in the manner for which it was designed, under normal use and within the warranty period, and the defect is not caused by misuse, improper installation, unauthorised modification or repair, accident, neglect, exposure to conditions outside the published operating limits, or normal wear and tear.
5. Any returns arising from the Buyer having selected the wrong model, or from the item being unsuitable for the Buyer's particular application, intended use, or operating environment.
6. The refund will be returned to your account within 1-10 working days. It depends on the bank's processing time. For exchanges, new items will be reshipped to you within one week.
Return for Refund
The credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s), the credit should appear on your next statement. Once the return process is completed, you will receive an email with a confirmation. All returns/exchanges must be returned within 30 days from the day you have received your order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via support@elitechus.com.
Fraud Prevention & High-Risk Order Policy
To protect our customers and prevent unauthorised transactions, we actively monitor all orders using automated and manual fraud detection tools.
If an order is flagged as high risk/medium risk but high-value, we reserve the right to place the order on hold(within 7-10 working days), request additional verification, or cancel the order prior to fulfillment. Verification may include, but is not limited to, confirmation of billing information or proof of identity.
If the requested verification is not provided within a reasonable timeframe, the order may be cancelled in order to prevent potential fraud. In such cases, no goods will be shipped, and no services will be rendered.
These measures are implemented in good faith to protect the cardholder, the merchant, and the payment processor from unauthorised or fraudulent activity.
Return Address
Elitech Technology, Inc.
2528 Qume Drive #2，San Jose,
CA 95131 United States
Should you have any queries about Shipping & Return, please contact our Online team at support@elitechus.com.
